Digital systems for service businesses

Your website should do more than sit there.

I turn weak forms, scattered inquiries, and manual follow-up into clear systems that capture opportunities and move them forward.

Tell me what is breaking See a real build ↓
Specific problems. Fixed scope. No vague “AI” pitch.
INQUIRY FLOW WORKING SYSTEM
01
CaptureStructured customer intake
✓
02
OrganizeOne reliable lead record
✓
03
ActStatus, notification, follow-up
✓

Built around the business
Not around software for software's sake.

REAL BUILD / PL PERMITTINGStatic concept → working lead system

Responsive intake, server-side validation, persistent lead storage, lifecycle tracking, and follow-up infrastructure.

01 / PROOF OF CAPABILITY

Not a concept deck.
A system that works.

PL Permitting began as a polished front end with a form that did not deliver or retain customer information. It was rebuilt into an operating lead workflow.

STARTING POINT

A form that looked finished.

Visitors could enter information and see a success message, but no real lead record was created behind the page.

Frontend-only submissionNot retained
WORKING BUILD

One connected lead flow.

  • Responsive customer intake
  • Server-side validation and abuse protection
  • Persistent SQLite lead records
  • New → contacted → follow-up → won / lost
  • Notification and follow-up infrastructure
WHAT THIS PROVES

The ability to take a business process that stops at the webpage and turn it into a maintainable system people can actually operate.

02 / SYSTEMS I BUILD

Find the friction.
Build the fix.

The technology follows the business problem. Every engagement starts with one observable point where leads, time, or clarity are being lost.

01

Lead capture & intake

Quote requests, service-specific forms, document or photo collection, and clear customer handoffs.

02

Lead organization

Simple pipelines, structured records, statuses, ownership, and a clear view of what needs action.

03

Follow-up & notification

Owner alerts, confirmations, reminders, and practical automations that reduce dropped opportunities.

04

Connected workflows

Booking, portals, dashboards, and internal tools when the underlying business process justifies them.

03 / HOW IT STARTS

Clarity before code.

  1. 1
    Inspect the current flow

    Identify the specific point where an opportunity is being lost or work is being repeated.

  2. 2
    Define the smallest useful fix

    Agree on the problem, scope, deliverable, and completion point before substantial work begins.

  3. 3
    Build and verify

    Deliver a working system with honest testing and a clean handoff—without inventing complexity.

One real problem is enough

Where is your current process leaking opportunities?

Send the broken page, form, or workflow. I'll look at the business problem before proposing a build.

Email matt@getbtssolutions.com