CaptureStructured customer intake
✓Digital systems for service businesses
Stop losing leads to broken business processes.
BTS turns weak intake, scattered inquiries, missed handoffs, and manual follow-up into connected systems that capture opportunities and keep work moving.
Specific problems. Fixed scope. No vague “AI” pitch.
BUSINESS LEAD SYSTEM WORKING SYSTEM
TrackOne reliable record and status
✓Follow throughClear ownership and next action
✓PROBLEMS I SOLVE
Where everyday operations break down.
Practical failure points that cost service businesses time, clarity, or customer opportunities.
- 01Weak forms
- 02Lost inquiries
- 03Slow follow-up
- 04Scattered leads
- 05Repetitive administration
- 06Weak quote and intake processes
- 07Disconnected tools
REAL BUILD / PL PERMITTINGStatic concept → working lead system
Responsive intake, server-side validation, persistent lead storage, lifecycle tracking, and follow-up infrastructure.
01 / PROOF OF CAPABILITY
Not a concept deck.
A system that works.
PL Permitting began as a polished front end with a form that did not deliver or retain customer information. It was rebuilt into an operating lead workflow.
A form that looked finished.
Visitors could enter information and see a success message, but no real lead record was created behind the page.
Frontend-only submissionNot retained
One connected lead flow.
- Responsive customer intake
- Server-side validation and abuse protection
- Persistent lead records
- New → contacted → follow-up → won / lost
- Notification and follow-up infrastructure
WHAT THIS PROVES
The ability to take a business process that stops at the webpage and turn it into a maintainable system people can actually operate.
02 / SYSTEMS I BUILD
Find the friction.
Build the fix.
The technology follows the business problem. Every engagement starts with one observable point where leads, time, or clarity are being lost.
Lead capture & intake
Quote requests, service-specific forms, document or photo collection, and clear customer handoffs.
Lead organization
Simple pipelines, structured records, statuses, ownership, and a clear view of what needs action.
Follow-up & notification
Owner alerts, confirmations, reminders, and practical automations that reduce dropped opportunities.
Connected workflows
Booking, portals, dashboards, and internal tools when the underlying business process justifies them.
Websites & landing pages
Responsive pages that present the offer clearly and give visitors a useful next step.
Dashboards
Focused views of inquiries, tasks, statuses, and operating information that needs attention.
Booking & scheduling
Appointment and scheduling flows with clear details, availability, and handoffs.
Customer portals
Focused spaces for customers to submit information, review status, or access shared materials.
Document & photo uploads
Reliable upload, storage, organization, and review flows for customer-provided files.
03 / HOW IT STARTS
Clarity before code.
- 1Inspect the current flow
Identify the specific point where an opportunity is being lost or work is being repeated.
- 2Define the smallest useful fix
Agree on the problem, scope, deliverable, and completion point before substantial work begins.
- 3Build and verify
Deliver a working system with honest testing and a clean handoff—without inventing complexity.
04 / FOUNDER-LED
Direct accountability from diagnosis through handoff.
BTS is a founder-led systems company. Every inquiry is reviewed directly by Matt, and you work with the person inspecting the process, defining the scope, and verifying the build—without a sales handoff or an inflated technology pitch.
One real problem is enough
Where is your current process leaking opportunities?
Send the broken page, form, or workflow. I'll look at the business problem before proposing a build.
Tell me what is breaking